Last Updated: 01-01-2026

Return & Refund Policy

At Zaycomart, we want you to feel confident and comfortable shopping with us. If something isn’t right, we are here to help in a fair and transparent way.

Please read this policy carefully before requesting a return or refund.

1. Return & Exchange Window

You may request a return or exchange within 14 days of receiving your order.

To be eligible:

• Item must be unused

• Unwashed and unworn

• In original condition and packaging (if applicable)

⚠️ Due to hygiene reasons, undergarments and lingerie cannot be returned once tried, unless the item is defective or incorrect.

2. How to Request a Return or Exchange

Before returning any item, you must contact us first.

📧 Email: support@zaycomart.com
📞 WhatsApp: +44 7356 251714

Please include:

• Order number

• Reason for return

• Clear photos or videos (if item is damaged, defective, or incorrect)

3. Items Fulfilled by International Partners

Some products are fulfilled by trusted international suppliers.

In such cases:

• International returns are usually not required due to high shipping costs

• We will open a supplier review on your behalf

Depending on the case, you may receive:

• A full refund

• A partial refund

• A replacement item

• No need to return the item (in many cases)

4. Return Shipping Costs

• Customers are responsible for return shipping costs

• Except when:

  • Wrong item was sent

  • Item arrived damaged

  • Product is defective

If a physical return is required, we will provide the correct return instructions.

5. Refund Processing Time

Once your return or claim is approved:

• Refunds are issued to the original payment method

• Refunds are processed within 40 days

• Payment will be returned via PayPal or the card used at checkout

Please note: bank or card providers may take additional time to reflect the refund.

6. Order Cancellations

Orders can be cancelled or changed within 12 hours of purchase, as long as fulfillment has not started.

After this period, cancellation is not guaranteed.

7. Non-Returnable Items

The following items cannot be returned unless defective:

• Worn or washed items

• Intimate apparel due to hygiene reasons

• Items marked as final sale

We cannot issue refunds for:

• Incorrect or incomplete addresses provided by the customer

• Orders marked as “Delivered” by the carrier

8. Delayed, Lost, or Incorrect Orders

If your order is:

• Delayed beyond the expected delivery time

• Lost in transit

• Incorrect or damaged

Please contact us. We will review the case and offer:

• A refund or

• A replacement

9. Support Response Time (UPDATED)

Our customer support team responds to all inquiries within 12–24 hours (business days).

We are committed to resolving issues quickly and fairly.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: support@zaycomart.com
📞 Phone / WhatsApp: +44 7356 251714
🌐 Website: www.zaycomart.com