What payment methods do you accept?
- We accept secure payments through PayPal.
- You can pay using all major credit and debit cards via PayPal.
- A PayPal account is not required.
Can I cancel or change my order?
Yes, orders can be cancelled or modified within 12 hours of purchase.
Once processing starts, changes may not be possible.
Please contact us immediately with your order number.
Why did my payment fail?
Payment issues may occur due to:
- Incorrect billing details
- Bank security checks
- Insufficient funds
- International card restrictions
- Please try again or contact your bank.
Do you ship worldwide?
Yes, we ship worldwide to most countries.
How long does delivery take?
USA, UK, Europe, Canada & Australia: 5–9 business days
Worldwide (other countries): 7–15 business days
Processing time is 1–3 business days.
How can I track my order?
Once your order is shipped, a tracking number will be emailed to you.
Tracking updates may take 24–72 hours to appear.
What if my tracking shows no movement?
If tracking shows no update for 5 business days, please contact us and we will investigate immediately.
Why did my order arrive in multiple packages?
If your order includes multiple items, they may ship separately from different warehouses to ensure faster delivery.
What is your return policy?
You may request a return or exchange within 14 days of receiving your order.
Items must be unused and in original condition.
Can I return lingerie or undergarments?
For hygiene reasons, lingerie and undergarments cannot be returned once tried, unless the item is defective or incorrect.
When will I receive my refund?
Approved refunds are processed within 40 days to the original payment method (PayPal / card).
Who pays for return shipping?
Customers are responsible for return shipping unless:
- The item is defective
- The wrong item was sent
- The product arrived damaged
Do you offer custom sizes?
Yes, custom sizes are available on request.
- Customization time: 15–20 business days
- Custom items are made specifically for you
- Custom size orders cannot be cancelled, returned, or refunded
- Please contact us before placing your order.
Why may product colors look slightly different?
Color differences may occur due to lighting, photography, or screen settings.
We always aim to match the product as closely as possible.
How can I contact customer support?
You can contact us via:
- 📧 Email: support@zaycomart.com
- 📞 Phone / WhatsApp: +44 7356 251714
- ⏱️ We respond within 12–24 hours (business days).
Do you offer bulk or wholesale discounts?
Yes. For bulk or wholesale inquiries, please contact our support team with product details and quantity.
Is my payment information secure?
Yes. All payments are processed securely.
We do not store credit or debit card information.